Quality Analyst


Type: Permanent

Hours: Full Time

Salary: Competitive

Location: Peterborough

Department: Quality

Reports To: Quality Team Manager

Description:

Are you looking to join a dynamic, energetic and fast paced team that has state of the art technology at its fingertips? 

Are you craving to be part of a business where YOU as an individual can really make a difference instead of feeling like a number? 

Does being part of a pioneering business, that strives to be ahead of the competition and recognises the value added by every member of its team sound like somewhere you want to be? 

If you answered yes to all of the above then iGO4 needs you! 

We're looking for experienced Quality Assessors to join our enthusiastic and customer focussed Quality Team based in Peterborough. Join us as we embark on our journey to revolutionise the Customer Experience by introducing leading technology, developing our quality programme and using our people to design and deliver customer and people based initiatives. 

Experience:

• Experience of assessing calls and customer based processes in a finacial services environment

• A passion for delivering feedback in order to achieve the best experience possible for customers 

• Experience of identifying and highlighting process issues to drive customer focus and continuous improvement  

• Comprehension of the importance of ensuring that all Agents operate in a compliant manner and with absolute integrity in accordance with FCA regulations

• The ability to be a team player who leads by example 

• Flexibility in occasional travel to other business sites

Package:

Company Pension Scheme 

Life Assurance

Employee Assistance Programme

Wide choice of flexible benefits including Childcare Vouchers and Holiday Trading

Shopping Discounts

5 weeks holiday entitlement plus UK Bank Holidays and the ability to earn up to 5 additional days

Free Parking


Taking applications until: 21-03-2019

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